Clear terms. Built for trusted business.

By accessing our website, submitting an enquiry, requesting a quotation, placing an order or communicating with Smart Handicrafts®, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

Smart Handicrafts® provides electronic modules, lighting-related components, rechargeable systems, technical products and associated business support for handicraft, décor, lighting and manufacturing applications.

Product information, specifications, pricing and availability may be updated from time to time.

• Quotations are subject to product availability, quantity, specification and the validity period stated in the quotation.
• An order is considered accepted only after confirmation by Smart Handicrafts® and, where applicable, receipt of required payment or purchase confirmation.
• We may clarify technical requirements before processing custom, bulk or application-specific requests.
• Any modification after order confirmation may affect pricing, lead time or availability.

• Prices may be shown online, shared by quotation or confirmed directly by our team.
• Applicable taxes, shipping charges, payment gateway charges or other costs may be added where relevant.
• Payment terms depend on the nature of the order, customer type and quotation terms.
• Orders may be processed only after the required payment condition is fulfilled.

• Delivery timelines are estimated and may vary based on order quantity, product availability, courier movement or operational factors.
• Shipping is handled through logistics partners or mutually agreed dispatch methods.
• Customers are responsible for providing accurate shipping details.
• Risk related to incorrect address information or delays caused by third-party logistics may be handled on a case-by-case basis.

By providing your contact details or initiating communication with us, you agree that we may contact you for legitimate business purposes, including:

• Product enquiries and technical clarification
• Quotation and order updates
• Invoices, payment reminders and payment links
• Dispatch, delivery and service communication

• Customers should review product specifications and suitability before purchase or installation.
• Technical guidance provided by our team is based on available information and the intended use communicated by the customer.
• End-product compliance, mechanical integration, installation quality and application safety remain dependent on the final product design and use case.
• Products should not be misused, altered beyond intended application or installed in unsafe conditions.

Returns, replacements, warranty review or technical support are handled according to the nature of the product, order terms, issue reported and applicable Smart Handicrafts® policies communicated at the time of sale.

Customers should report product concerns with relevant order details, photographs, videos or testing information where required.

The Smart Handicrafts® brand name, website content, product descriptions, graphics, design elements, documents and other materials are owned by or licensed to Vaidahi Kala Private Limited unless otherwise stated.

Unauthorized copying, reproduction, misuse or redistribution is not permitted.

To the extent permitted by applicable law, Smart Handicrafts® shall not be liable for indirect, incidental, special or consequential losses arising from use of the website, delayed communication, third-party service interruptions or misuse of products.

Our responsibility for product-related matters will be assessed in accordance with applicable order terms, invoice terms and relevant business policy.

Our website and communication workflows may rely on third-party platforms such as payment gateways, logistics providers, WhatsApp Business services, analytics tools, hosting systems and business management software.

These third-party services are governed by their own applicable terms and policies.

We may update these Terms of Service from time to time to reflect changes in our business, website, legal requirements or service processes.

The updated version will be published on this page with the latest revision date.